Delivery Information Customer FAQs



Delivery FAQs - Please Read


A : Delivery as standard is FREE OF CHARGE to Mainland UK addresses. Unfortunately, we have to apply additional delivery surcharges to certain areas in UK and all locations outside UK. Inside UK ,these areas include the following locations: Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight and Northern Ireland. We are happy to provide customers with a delivery price for NON-STANDARD deliveries. Please call us on 0330 2232604 or email

Q : What is delivery lead time for FREE OF CHARGE STANDARD DELIVERY

A : 3-5 days from placement of order (assuming product in stock). Delivery will take place any time between the hours of 09:00 to 18:00 Monday to Friday.

Q : Do you operate NEXT DAY or TIMED delivery?

A : Yes ... however, you would need to have placed the order with us by 10.00am and any additional charges for a timed delivery agreed and paid prior to despatch.

Q : Is there an issue with truck size and site/drop point accessiblity?

A : Parcel deliveries are generally made in “Transit” size vehicles and Pallet deliveries on 7.5 tonne vehicles. Customers are responsible for providing a safe means of access from the public highway to the place of delivery. If delivery drivers staff consider that access is unsafe then they will not deliver the goods until safe access is provided. Any subsequent charges by the courier will be chargeable to the customer.

Q : What happens if the Courier can't drop the goods? (site inaccessibility or Customer not in)

A : All deliveries must be signed for, no delivery can be made without a signature from the customer or nominated receiver. If delivery cannot be made a parcel company will leave a card for the customer to contact the local branch to re-arrange. If no contact is made the parcel will then be returned to us, with associated return costs. Palletised deliveries are only made on a pre-arranged day with the customer and if re-delivery is required then re-delivery charges will apply, nominally around £75.00 + vat.

Q : If they can't make delivery, do the couriers use local drop stations for customers to pick items up?

A: Sorry no drop stations are not available – For parcel deliveries customers can request to collect from the local courier depot and will need to give proof of identify to do so, with documents matching the delivery address.

Q :Do you use a tracking service?

A : Both parcel and palletised deliveries have tracking numbers.

Q : What if we decide the goods are unsuitable for our needs and wish to return some items?

A : If an item you have ordered is not suitable you can return all or part of your order. Goods will only be accepted for return subject to our prior agreement. We reserve the right to make a re-stocking charge of 20%. Goods returned are to be carriage paid by the customer and must be in original untouched packaging and fit for resale.

Q : What if the product arrives damaged or is defective?

A : Claims for shortages, defects or damages must be made to us immeditately after delivery, so that we can resolve the problem quickly, either by calling us on 0330 223604 or by emailing us at The maximum time we allow for claims for damages is within three working days of receipt of goods. We will not be held liable for loss of profit or consequential loss for replacement of goods.

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